A week ago I had a customer complain that his service wasn’t good. He said it took me 15 minutes to get to his table, he never got a drink refill, I never checked back on him and he didn’t get more ribs on the “All You Can Eat” rib night. I knew three fourths of this was utter bullshit and when my manager confronted me about it I misspoke and said the guy must have been pissed when he came in because he was rude when I approached the table. My manager went off on a tirade about how, according to the video tape, it took me 7 minutes to approach the table (what was I doing? Serving other customers!) and therefore the customer was justifiably mad. Also I was a liar because I didn’t know that he was mad when he walked in the restaurant. It didn’t matter that the customer was a liar regarding his drink refill and the fact that I checked on him at least 3 times after he received his food. It also didn’t matter that the kitchen f-ed up and didn’t cook the extra ribs after I asked for them twice. It didn’t matter that I offered the man extra ribs to go and apologized. No, the only important thing is I’m a liar. And that my manager “had” to give out a $40 gift certificate (the customer’s bill for that night was less than $30.)
So I am stuck off in Siberia until I can “prove I deserve to be in a good section”. Whatever.
Since I have plenty of free time to hang out at the cash register and help seat people, I have heard nothing but bitching complaints all night, every night. “The service was bad.” “The food was bad.” “The service and the food were bad.” “My server didn’t check on me.” “I didn’t get a drink refill.” “My server wasn’t very much fun.” “My server didn’t care when I told her my food was bad.” Some of my co-stars have received more complaints in a week than I have in the two years I’ve worked at this restaurant. A few of them have received more complaints in the last two days than I have in the last year.
So what is the deal? Is the word out that if you complain, you’ll get a free meal? Are people so damned impatient they can’t wait a few minutes for their fellow diners to be served? Are people so needy it takes forever to attend to them? Have people lost the concept of Wait Your Turn? Does our food really suck? (The size of my ass indicates no.) Why am I the only one out in Siberia? Do I even care?