Last night a woman complained, AFTER she and her family had licked their plates clean, that their food was cold, not good, and basically we suck; service sucked, food sucked, cashier sucked, cooks sucked, manager sucked. It was their first time eating at the restaurant and it would be their last.
I stopped at their table at least 3 times to see if everything was okay. All three times she said it was “fine”. She complained at the register by herself, yet her husband tracked me down, thanked me and wished me a good evening. WTF?
If you tell me your food is “fine” what am I supposed to do? Am I supposed to say, “No it isn’t” and take it away? Am I supposed to be a mind reader? Or is this where a woman says one thing and means something entirely different? And if your food really is that bad, STOP EATING IT!
I swear every time I wear my hair in a ponytail rather than in a bun, I get a bizarre complaint like that. Yesterday when I made the decision to leave it down I thought to myself, ‘Self, you will get a complaint tonight’ and sure enough I did. I don’t know what the deal is, but it works out that way. Ponytail = bitching complaint to the manager. You’d think I would learn.