There is this couple who eat at the restaurant several times a week. Early on I waited on them pretty often and was uncomfortable with the man’s constant staring. I was always friendly and went out of my way to make them happy since they were regulars. Regulars who tipped for shit, but money’s money. Then one night I heard the woman tell the hostess to seat them anywhere other than in my section. Well screw you. I busted my ass to make you happy and you make a comment like that which could potentially get me fired?!
After running the rounds of servers, they now insist on being served only by Anna. Several times over the years they have been seated in my section and I’ve given them (and a table) to Anna. They won’t be happy with me, so Anna can have them. However, if we’re busy I lose the money from that table, which isn’t fair.
Seating this couple only in Anna’s section isn’t a problem during the winter. We are seldom busy enough to fill the restaurant and no one else wants them. However, we are all there to make money and when a server is skipped to please this couple, it creates a hardship.
One night when I was a cashier I seated them in Amanda’s section. Anna already had several tables, which she was bitching about, while Amanda barely had any. Overloading Anna would piss her off; not giving Amanda any tables would piss her off. It was a lose/lose situation. Later this couple bitched to Anna, who in turn bitched to Darren, who in turn bitched at me. Lose/lose.
So fine. I will NEVER seat these people anywhere, but in Anna’s section. Got it.
A few nights ago they came in when we were two tables away from being on a wait list. Cora seated them in my section since Anna’s section was full and, oh hell no, they wouldn’t wait for a table. They tried to get Anna to wait on them. In MY section. At MY table. MY table that would make twice as much money for me if someone other than them were there. Go fuck yourself. I’m waiting on you and you’re going to like it. I hope your husband stares so hard his eyes fall out.
As usual, the woman was rude and treated me like shit. Darren says it doesn’t matter how people treat us. We are there for the customers, not the other way around. I don’t expect people to kiss my ass, but some common decency and politeness from people you see on a regular basis, who you’ve tried to please, would be nice. Yeah, whatever. After they left I suggested to Cora that they never find their way into my section again. If Anna doesn’t have a table, they can wait for one to open up because I’m done giving up my tables to please them.
Last night they came in for dinner on Anna’s night off. They were seated in Jamie’s section and she begged and pleaded with me to wait on them. “No fucking way,” was my answer. Jamie bit the bullet, ran her ass off so they could treat her like shit, and got a whopping 10 percent tip.
My question is, why do they come in on Anna’s night off? They make such a stink if they aren’t seated in her section and create hard feelings about giving up a table so Anna can wait on them, why do they come in when she’s not working? And if any of us are good enough to wait on them when she’s not there, why aren’t we good enough to wait on them when she is?
These people piss me off.