You people are idiots.
Two years ago when I purchased my son’s phone I also purchased an insurance plan. When his phone broke last month, you told me I didn’t purchase an insurance plan. This was an outrageously expensive phone for a 17 year old, for which I paid a ridiculous amount with an upgrade discount. Of course I bought an insurance plan. Rather than argue with you, he borrowed his sister’s back up phone until it is time for his upgrade. His sister doesn’t believe in sharing, so this didn’t happen without a headache for me.
Last night while going over my bill, something I don’t do frequently, I noticed my mother’s line had almost doubled in cost. When I looked at her detailed bill, I found the insurance plan. For two years I paid $4.99 a month to insure a phone I purchased on ebay for twenty dollars. All I can say is, YOU SUCK!
When Halo ate my Centro and I had to revert back to my Treo, you told me I had to add the $30 a month data package. I told you I didn’t because it was an older version of a smart phone, but you insisted it was mandatory on all smart phones. Then you neglected to add the data package, which made me crap my pants when I opened my bill and saw I had $181 in data charges. When I came to the store, you acted like I should go screw myself and you gave me the number for Verizon so I could fix your mistake for you. Customer service at its finest.
I called Verizon and imagine my hatred for you when I discovered I DID NOT need the data package, just as I told you, but now I have to pay for 3 months of it to fix your error. If you hadn’t told me the data package was mandatory, I wouldn’t have used the internet on my phone, just as I haven’t for almost 2 years, and I wouldn’t have to pay $90 to negate the $181 dollars I racked up without the package. Again, YOU SUCK!
I plan to visit with you tomorrow about these issues and I hope I can pull it off without becoming a screaming lunatic.