Our special last night was All You Can Eat Chicken with a choice of 2 side dishes (NOT the salad bar) and garlic toast for $11.99. We also have the same thing on the menu for $10.99, but it isn’t all you can eat. The special is on the board and the hostess tells customers what the special is as she is seating them.
We were pretty busy for a Tuesday night. Kayla seated me two people and when I went to take their order, the man pointed at the BBQ Chicken, right on the menu and said that’s what he wanted. Many of our customers choose the chicken off the menu since, even for only a dollar more, the all you can eat is a lot of food. I didn’t question his choice because he was a local.
After I dropped their food off and before I gave them their check, I made 4 additional trips to their table: once to make sure their food was to their liking, once to refill his wife’s drink, once to offer him another beer, and once to pre-bus their table. They never indicated anything was wrong. He never said, “Hey, I want more chicken!” or “Where’s my all you can eat chicken?” or “You suck!” However, when they paid he told Kayla he didn’t think I was doing a very good job since I never offered him any more chicken. WTF?!
Since Kayla is our new supervisor she questioned me about it. Back in the good old days, it would have been written in the manager’s log and a month later (after I forgot about it) I would have been called into the office and demoted for ruining the restaurant. The new system is much better. I showed her the ticket where I charged the menu price for the meal instead of the special price, and all was well. Except I was pretty pissed off for the rest of the night.
Don’t tell my supervisor I’m not doing a good job because you don’t know what you ordered. It isn’t my job to read your mind or bring you what you didn’t order. At the time, I had 6 other tables and they were all able to tell the difference between the special and the food on the menu. And instead of bitching to the cashier, why didn’t you just ASK for more chicken? I would have changed your ticket, you would have received more chicken, and I wouldn’t feel the overwhelming urge to beat you with a club.