Passing the buck and shifting blame are more common activities in food service than spreading rumours and jumping to conclusions.
My son and I discussed this on our way to work today. It’s the cashier’s fault a table didn’t get served because she didn’t tell the waitress she had a table. It’s the busser’s fault people aren’t getting seated because s/he didn’t tell the cashier the tables were clean. It’s the servers’ fault the tables aren’t clean because they didn’t tell the busser when the people left.
I hear the blame game every day, and I wave the bullshit flag on it. It is the server’s responsibility to know which section they are in and which tables are occupied. It is the cashier’s responsibility to know when there are clean tables. It is the busser’s responsibility to know when tables leave.
A large table came in at around 5:00 and were seated in The Talker’s section. The Talker was sitting in the dining room talking to some friends. At 5:07 I walked by the table and most of the people were looking around or bored to sleep, so I went to the waitstation and asked who’s table it was. Four waitresses asked, in unison, “Which one?”
“The one that’s staring at the…me.” Yeah, I’m a grammar master.
“Oh, that’s The Talker’s section.”
I went to where she was sitting and told her she had a table.
She went ranting into the waitstation about how it was the cashier’s fault for not telling her she had a table, and it was ridiculous that the cashiers never tell someone when they have a table.
“You know, I have an issue with this,” I started. “It is not their responsibility to tell you when you have a table. It is a courtesy, but it is not a requirement of their job.”
“Well I didn’t even know I was in that section.”
“Again, it is your responsibility to know which section you are in and who is sitting in it.”
“I was sitting right there and nobody could even tell me I had a table.”
“I just told you.”
“I’m so glad I’m opening my daycare in a couple of weeks. I’m so sick of the drama.”
As are we.