Last night Trauma Queen flounced into work and the first words out of her mouth were, “Last night was an awful night. I think I’m still drunk.”
Nothing pisses me off faster than a still drunk or currently hung over server. It means I’m in for a night of working with someone who is worthless as shit and expects the rest of us to do their share. It also means I’m going to listen to constant bitching and moaning about how horrible they feel. I DON’T GIVE A SHIT!! I think people should be fired for constantly coming to work drunk or hung over.
She knew I didn’t want to talk to her and the other servers shunned her as well, so she shut up. Seriously, no one had time to stand around and listen to her idiot escapades. And no one cared.
About midway through the early dinner rush, I walked by one of her tables and the people had stacked their dirty dishes into a Leaning Tower of Pisa in the center of their table. It was about a foot high. Talk about ridiculous. People do not pay to come out and sit in their own filth. They could stay home and do that.
As I passed her I said, “You really need to pre-bus your tables. That is ridiculous.” She said, “I’m trying.”
Funny, that’s her response every time I get after her about pre-busing. She doesn’t want to do it because then the buser can clean her table faster and she will be reseated. She wants to wait on one or two tables an hour, pick up her money and then sit outside and smoke and text her friends about the bar.
Meanwhile, the rest of us don’t have a buser because he is tied up for 15 minutes cleaning off a table which should have taken less than 5 minutes. Customers standing at the front see all the dirty tables and assume we are a bunch of lazy asses and either start bitching or leave. Some servers rush to clean their own tables, because an empty table doesn’t make any money, while others stand in the waitstation and let the buser do it. Then they bitch about not making any money.
One server not pre-busing tables drags the entire restaurant down. People watching think we are a low class joint and tip less or they leave and take all their money elsewhere. Back in the days of The Manager, servers got fired on the spot for not pre-busing. That sounds harsh, but cleaning tables while the guest is still there is a very important part of service, time management and guest flow.
Pre-busing isn’t even that difficult. The entire time a server is on the floor s/he should be taking plates off tables. Never leave or return to the kitchen with empty hands. It’s that simple. At least it’s simple for servers who aren’t disorganized, drunk, hung over and dumb.
Oh and even though Trauma Queen takes up the largest amount of the buser’s time and makes him do her job, she tips him the least amount possible. If she is supposed to pay him $10.07, she pays him $10.07. What a bitch.