Tonight was not a good night.
My second table was a 5 top, four adults and 1 youngster. When I walked to the table, I had a premonition that they were going to be trouble and it stopped me in my tracks. I took a deep breath and got their drink order. The woman, who was about my age, asked for coffee with milk instead of creamer. I told her I would have to charge her for the milk. I always tell my tables if there will be an additional charge so there are no surprises when I deliver the ticket. The woman said, “That’s fine. It’s shitty, but it’s fine.”
I said, “I’m sorry, I don’t make the policies.”
So I took their order and the older guy asked for the salad bar. While I was waiting on my other tables I noticed that the two guys were sharing the plate of salad. Then as I was carrying their food out I saw the younger man filling the dirty plate with more salad. When I got to the table, I asked the older man, “You ordered the salad bar, right?”
“I’m sorry, but you can’t share the salad bar.”
I heard the woman mutter, “Fucking bitch.”
I said, “I’m sorry, but it clearly states on the menu and at the salad bar that you can’t share it. I don’t make the policies, but it’s my job to enforce them.”
The woman said, “It’s how you say it that pisses me off.”
Up to that point, I had been friendly. I even ignored the “fucking bitch” comment. I was not rude when I told the guy about the salad bar, I was giving him a warning. When she decided to be in my face confrontational, I got shitty right back. I told her there were cameras in the restaurant and if I let them steal from the salad bar without enforcing the policy, I would lose my job and frankly, it wasn’t worth it to me for them to have a free salad bar.
Then I found someone else to be their server because I was finished with them. Darren was out on break, so I told Zach what happened. He told me to charge them for the extra salad bar and not to go back to their table. Darren got back just as they were ready to complain at the register and since I was trying to fill him in, Zach said he would handle it. Darren said, “Just be polite and apologize for Glory.”
What?! Are you fucking kidding me?!
I lost my mind. “I’m not the one who called her a fucking bitch and I’m not the one stealing from the restaurant. I’m the one doing my job and I fail to see why you have to apologize for me.”
“The customer is always right.”
“So you kick me under the tires just to earn a dollar? You make me be the bad guy out front, but when push comes to shove I’m the asshole?! Fuck this shit. Seriously. Fuck it!”
By then Zach came back and confronted me about a whole list of shit the woman said I did. “She said you were rude and you told them they were on camera.”
“Yes I was rude AFTER she called me a fucking bitch and got in my face. I told her the camera was on ME and that I could lose my job. Obviously, that’s not important to her.”
Zach said, “Glory, you know you can be a little headstrong…”
There went my mind again. “Fuck this shit! I was NOT wrong. I was doing my job and you kissed her ass and made me look like an asshole. I’m so fucking sick of this place and all the people in it.”
Then I went outside and sat on the curb under my van and cried like a little girl. Fucking fuckers. I can deal with people being dicks, but I cannot deal with people who are supposed to have my back kicking me when I’m down. The night continued to suck ass right up to the time I counted my tips and realized I made 10%. Fuck me.