Wednesday nights are “All You Can Eat Beef Ribs!” and lately we have been screaming busy. Since there are only two servers for that night, we run like sled dogs for the duration of our shift.
One Wednesday night, I had a full section of 11 tables, all at the same time. I am not kidding, the entire restaurant filled up in less than ten minutes. I did have one table leave just as everyone else arrived so I used that table to stack some prebused plates from other tables. I was seriously in the weeds and I neither had the time to clean that table nor carry plates to the dish pit.
A couple seated across from the stacking table stopped me and asked if I would box up some of the beef bones for their dogs. This is against our policy, but since I like animals more than I like most (okay, all) people, I said I would. I immediately (even though I was busy as hell) went to the dish pit, got a bucket, filled it with rib bones and set it up by the cashier. I know that the bones are too heavy for a box and I also know it’s disgusting to take someone’s leftovers out to a table. Or at least I would be disgusted.
Meanwhile, every time I walked by this middle aged couple, the woman made a comment and giggled. I thought they were both drunk as Cooter Brown so I ignored them. When I noticed they were winding down with their meal, I quietly told them (remember, this is against our policy) that the bones were up by the cash register waiting for them.
The woman snapped, “No they aren’t. I’m not stupid. I can see the bones are still on that table and you didn’t box them up like I asked.”
Wow! Really?! I’m running my ass off here, yet I made time to do something nice for you and you’re copping an attitude with me?
“We have lots of bones so I put some in a bucket for you because they are too heavy for the boxes. They are at the register since it’s unsanitary to bring them out here.” I gave them their check, told them to ask the cashier for the bones, and wished them a nice night. Then I moved over to the next table to clean it off.
“What a bitch,” I heard the woman say. (Mocking) “It’s unsanitary to bring the bones out. Don’t put your food with mine because it’s unsanitary.”
“I wonder if she heard us talking about her?” the guy asked.
Well, I hadn’t, but I’m listening now and I’m getting more pissed off by the second.
“She must have, otherwise she would have never got the bones for us like she said she would.”
Seriously?! Fuck you.
I didn’t even bother finishing the table. I stopped by the stacking table, grabbed the plates of bones, and took them to the dish pit. Then I went to the register and asked Dani, who was covering for the cashier, to throw the bucket of bones in the trash and to tell the people who asked for them to get fucked.
Oh, imagine their surprise when they got to the register and Dani told them she threw the bones away. The woman actually had the nerve to ask Dani to go get more. Dani told her the dishwasher recently took the trash out and there weren’t any more.
So here’s a tip: When you ask someone to go out of their way for you, and they bend over backwards to please you, don’t be a jackass or you will get nothing in the end.
Plus, in this case, their faces are forever in my memory and they will never get anything extra from me ever again.
Kindness pays off.
Assholery does not.