The SW has instituted some changes that have several people up in arms about the extra work.
One thing is writing every single thing on tickets so the tickets can be audited. I’m not crazy about this since I seldom write my drinks down. If it’s charged on the printout, why do I have to take the time to write it on the hard copy? It slows me down and I think it might be making me dumber, if that’s possible. They want everything accounted for and I understand that, but it’s still annoying.
Food costs are at 43% and the owners want to know why. When food costs are that high it means either food is going out the back door or servers aren’t charging for everything. Or…servers are giving out free food to their friends. We now have to sign in our first ticket and sign out our last ticket with no tickets missing in between. This is pretty standard at most restaurants and it’s no big deal for me since I use a folder for my tickets, and I don’t use them as scratch paper. The biggest complaints are from the managers because they have to do all the paperwork. Everyone is hoping this system doesn’t last long.
Food complaints are hard to track. If I get more than one complaint on, say, the baby backs, I tell the other servers and mention it to the kitchen/manager. Everyone knows for the night that there is a problem with the babies, but it ends there. We now have a sheet in the waitstation to note the complaint and the date. This was sort of my idea to allow us to see trends over time. If we consistently have complaints on something, we can either fix the problem or switch vendors. I did verify that the sheet was for food complaints only because I don’t want to see a shitload of “Glory sucks ass!” complaints hanging on the cooler. Someone might get ideas about replacing me.
I have other ideas for the summer, such as food runners and table helpers, but I will ease into these. They will be more people we have to tip out, but I believe they will increase our tips and keep the dining room from turning into a gigantic clusterfuck, as is usually the case. Before much longer it will be hard to determine whether my coworkers hate me or the SW more.