Fire School Weekend wasn’t a total bust, Saturday night was sorta busy and the money was good, but still nothing like in years past. The SW managed to rack up 3 complaints on Friday night from people who were sick of her hovering at their table, talking and high pressure selling them desserts. She thinks she’s being attentive. The customers think she’s being annoying.
Case in point: Three firemen came in for dinner and she suggested they come in for lunch on Saturday. The said they had a free lunch at the fire hall that they wanted to go to. She hassled, nagged and cajoled them even as they were walking out the door.
“We can get you in and out in no time.”
“Aww…that’s okay, we want to do the free lunch.”
“Our food will be better. You should come and tell your friends to come, too.”
“They will be at the free lunch. The food’s pretty good at the fire hall.”
“Yes, but it won’t be as good as ours. And we have homemade dessert.”
“Uh…no. We’re doing the free lunch.”
“Well come in for dinner tomorrow night and bring your friends.”
“We have other plans for dinner.”
“Are you sure?”
HOLY CRAP LADY! I stood with my mouth hanging open as these guys tried to run for the door while still being polite. I thought only carnies were that skilled (and shameless) with their strong arm sales tactics. I always thought the first rule of business was “Don’t argue with the customers.”
One of the other servers said the SW hounded one of her tables about dessert until they bought two pieces of bread pudding and left both of them untouched. Yeah, that’s good for business.
The thing is, customers don’t care that she is the owner. They are doing HER a favour by patronizing her business, yet she acts as if she is doing them a favour by selling them some fucking bread pudding. Customers come out to eat with and talk to their friends/family. They do NOT come out to be nagged into buying something they didn’t want or to be interrupted every 3 minutes with a water refill. The SW does NOT do silent refills. She engages in conversation, asks questions, suggests dessert, over and over and over. I know if I was a customer, I wouldn’t go back. I do not like to be pressured into buying something, I do not want someone at my table all the time, and I’m not there to be best friends with the staff.
She needs to get a clue. This won’t be a problem in the summer, but it will be a problem with the locals next winter. Oh, what do I care?
Every day I’m at the Harribalsac I think of things I will not have to deal with at the new place and I rejoice.
1. The fucking salad bar. I can’t tell you how happy I am that the new place does not have a salad bar. I will not have to fight with people about sharing it, I will not have to listen to people bitch because the salad bar doesn’t come with every meal. I will not feel like crushing someone’s skull for being the 10th person at a table to ask, “Can I just have the salad bar instead of the side dishes?”