My last night at the Harribalsac was on Saturday. Not much went on since we were overstaffed to the point of ridiculous. I understand the owners are concerned about the horrible comments people leave on places like Trip Advisor, but the complaints are on the quality of the FOOD not on the level of SERVICE. Their answer to the problem is to put one or two extra servers on the floor and leave the same dumbshits in the kitchen. Same thing with food costs being at 40%. They started auditing the servers. Uh…the service and the servers aren’t the problem. The problem (and the reason I quit) is in the kitchen. If the owners can’t figure that shit out, I hope they have fun riding their business into the ground.
The only thing worth mentioning was one of the new servers had a complete bitch fit over a piece of pie. I didn’t know whether to be amused or irritated; amused because it was so absurd, irritated because I don’t understand such entitlement. All I knew for certain was I wasn’t going to give her the ass chewing she deserved because I didn’t want her to quit before I got the hell out of there. I would have felt guilty and stayed on for another week.
So the whole thing started when I decided to sell every piece of pie in the restaurant. Typically there is one full pie to back up any partial pie in the cooler, but when I went on my mission I didn’t realize there wasn’t a single back up to any of the 4 pies. I sold all the chocolate buttermilk, most of the fudge pecan and all but one slice of buttermilk before the FNG whined that she wanted a piece of chocolate buttermilk. I was in a bit of a panic because I sold pie I didn’t have and I wasn’t in the mood for any bullshit, but I told her she could take the last slice of buttermilk, set it aside and pay for it. She said she was entitled to a free piece of pie since it was her birthday. I told her free pie was for customers only.
The fight was on.
A few minutes later she walked in the waitstation and sneered, “Someone else is getting a free piece of pie for their birthday.”
“Not an employee.”
“No, a customer. That’s not fair.”
W. T. F. ? !
I saw her put the buttermilk pie in a go box and Angel came in the waitstation and forced her to pay for it. A little later I heard her tell another FNG, “I don’t want to complain about this, but I think I’m going to. It isn’t fair that other people get free pie and I don’t.”
I had to leave the area because I was ready to go off on her starting with, “Who the FUCK do you think you are?” and ending with her crying. April (an adorable server who worked at the Harribalsac last summer) heard everything and laughed her ass off. It took everything I had to keep my mouth closed and April kept saying, “Chew her ass, come on, I want something to remember you by.”
I just got calmed down when the salad bar cook brought a new chocolate buttermilk pie into the waitstation. It was still hot and one of the servers cut a piece to sell to a table. Hot pie needs to cool before serving, otherwise the whole pie is fucked and I kept mumbling, “Notmyproblemnotmyproblemnotmyproblem” when the FNG bellied up to the counter with a go box. I screeched, “What are you doing?”
“I wanted the chocolate buttermilk, not the regular buttermilk.”
“You paid for a regular buttermilk.”
“I put it back.”
“IT DOESN’T WORK THAT WAY. YOU PAID FOR THE PIE YOU TOOK. IF YOU TAKE ANOTHER PIECE YOU WILL PAY FOR THAT TOO.”
Angel asked where she put the returned pie and pretty much screamed, “If you touched it and put whipped cream on it, we can’t resell it. It’s yours!” She found it in the cook’s cooler, covered with whipped cream. The FNG wrote ‘For the restaurant’ on the top of the go box. It’s cool that she donated pie to the restaurant, but not at the restaurant’s expense.
Oh fuck me.
This is what they replaced me with. Some dumb bitch with a huge sense of entitlement who doesn’t understand customers come first, and that taking food you don’t pay for is stealing. Fucking A. Have fun with that.