A couple of weeks ago, when we were slamming busy and Pro Rodeo was off his leash, I saw one of the greatest things I’ve ever seen in all my time as a server.
On this night, we stopped taking to-go orders and we had a 40 minute wait for a table. The Host with the Most asked a family (mom, dad, 2 early teen kids) if they would like to sit at the bar while they waited for a table. The woman asked if they could eat at the bar. THwtM told them they could, but they would not receive faster service since we don’t have a dedicated server or bartender at the bar. The woman said it was fine and the man joked that they weren’t in any hurry at all.
I’ve learned a few things. People who say they will tip you really well, don’t. People who say they are really easy to get along with, aren’t. People who say they aren’t in any hurry at all, will bitch because their service isn’t fast enough.
Twice I heard the woman ask THwtM when they could expect service. Twice he told her that I had 4 tables in front of them and sitting at the bar did not mean faster service. He brought them water and menus, and took their drink order. Pro Rodeo was bogged down in the service bar so they got their drinks at about the time I was able to wait on them, roughly 20 minutes after they sat down.
Keep in mind, the wait for a table was at least 40 minutes, and they weren’t in a hurry.
The woman ordered an appetizer, a large salad and two pizzas for everyone. At the Spaghetti Western, it’s appetizers, then salads, then entrees, so I asked if they wanted everything at the same time or if the appetizer was really an appetizer. She said they wanted the appetizer first. I brought our the appetizer and about 3 minutes later, in her best Exorcist voice, she asked for the salad.
While I continued to wait on my other customers, I also pre-bused their bar area, set up their pizza stands, and got drink refills. With each pass I heard her bitching and muttering about how long everything was taking. Once, I smiled sweetly at her and said, “Good thing you’re not in a hurry, right?”
So, the food came, they ate, they paid, they left me a whopping 10% on the credit card slip. The woman asked for two go cups for drinks. I looked at their glasses and they only had one good slurp left. I asked if she wanted cups for what remained in their glasses. “No, I want refills to go. It took us 20 minutes to get our drinks.”
“I don’t know if I can do that. Free refills are for in the restaurant only, but I’ll ask.”
“It took us 20 minutes to get our drinks and to get any service.”
“Yes, but you were told it was a 40 minute wait for a table, and that sitting at the bar wouldn’t get you faster service. You still came out ahead with only a 20 minute wait.”
I saw the man snatch the credit card slip off the tray and scratch off my 10% tip. Fuck you.
I went to the service bar and asked Pro Rodeo if we could give refills to go. He reminded me of the policy and when I went back to the woman, she slammed her glass on the bar and snarled, “Then fill this and give me a cup to go.”
That’s when Pro Rodeo came out of the service bar.
“We don’t give free refills to go. You are trying to take advantage of the situation, and you’ve been nothing but rude to my server since you got here. You do not treat my servers that way. You need to leave now.”
“It took us 20 minutes to get any service and I want a drink to take with me. I guess you’ve never heard of Facebook or Twitter?”
“Lady, you can shove Facebook and Twitter up your ass.”
She wouldn’t have been more shocked if he’d tried to shove a live chicken up her ass.
She looked at me and THwtM and asked, “Did he just tell me to shove something up my ass?”
“Yep,” replied THwtM.
“Facebook AND Twitter to be precise,” I said.
“Who does he think he is? Is he the owner?”
Oh fucking hell.
Pro Rodeo came back out of the service bar and out from behind the bar, and I ran for cover. Crissy was walking by at that moment and stopped him from full on throttling the woman. The woman continued to bitch about her 20 minute wait and Crissy told her she needed to leave before the police showed up.
On one hand, it was a 20 cent cost to the restaurant to give her a free refill. On the other hand, she was a bitch. Bitches get nothing. The asshole husband removed my tip when I told her the restaurant’s policy; he punished me for something out of my control. Even though we accommodated them in far less time than they expected, they complained about everything and treated me like shit.
Not only did Pro Rodeo kick her out for being a rude bitch, but he also compensated me for the tip I lost. It’s nice to be where the customer isn’t ALWAYS right.