I hate people who work the system to get discount or free meals. They make so many substitutions and change the menu in so many ways, they muddle the server and end up paying for a fraction of what they ordered. I’ve worked for places where tickets were audited and the server either had to pay for the shortage, or she got fired.
On Sunday Bagheera had a couple who tried to get something for nothing. For starters, they ordered water with lemon, he bitched that his lemon just wasn’t lemony enough, so she brought them more. They then added sugar to their water and made lemonade. For free. He ordered a hamburger, without the bun or veggies, with fries and gravy. The woman ordered the Special, but she said she didn’t like pasta salad, so she wanted to substitute it for a side salad. Bagheera was completely flustered when she gave me the ticket.
I looked at the ticket and asked, “So…he wants a hot hamburger supper and she is paying the upgrade on the salad, right?”
I saw the light in Bagheera’s eyes. “Dammit! They are trying to get free food.”
When Bagheera gave them the ticket, the man flipped his shit. He expected to be charged $7.99 (or less) for the hamburger with gravy instead of $10.29 for a hot hamburger supper and she expected to get the salad at a reduced price since she wasn’t getting the pasta salad.
See, they are friends with Speedy Gonzalez. Her pricing is different than my pricing. She would have started at $7.99 for the burger, but since he didn’t want the bun or veggies, she would have subtracted $3. Then she would have added $1 for gravy so he would have paid $5.99 rather than $10.29 for what he ordered. (If she had half a brain she would at least charge him $7.99 plus $2 for gravy, but that’s not the way she rolls.) She would have taken a dollar off the price for the special since the lady didn’t like pasta salad and had to be displeased to even think of it, or some such shit like that.
The woman is clueless when it comes to making money on food. She thinks if she gives enough discounts people will come back for more. Uh…yeah. They will come back for more free food and eventually we won’t have any. Dumbass.
In the end, the man yelled at Bagheera about “not using her head” and “not having any common sense”. Good thing I was in the walk-in at the time ‘cuz he would have found it difficult to walk with a broom up his ass.
This is another reason why giving discounts is bad for business…the person who doesn’t do it gets screamed at by cheap fuck douchebags and nobody likes that.